Frequently Asked Questions

You have questions? We’ve got answers. Here you’ll find some of our most commonly ask questions. If you have another question not listed here, feel free to email or call. 

General Questions

Do you offer discounts for multiple tests?

Absolutely! Anyone who pre-purchases 8 or more in-clinic tests will receive a $5/test discount.

How does a COVID-19 Rapid Antigen Test Work?

COVID-19 Rapid Antigen Tests are fairly non-invasive and only take about 2-3 minutes to perform and an additional 15 minutes to process. 

The clinician will prepare all of their supplies, have you tilt your head back about 70 degrees and insert a swab into one of your nostrils less than an inch (about 2 cm) and rotate approximately 5 turns. They will then take the swab out and insert it into the other nostril and repeat the process. Once they are finished swabbing your nostrils, your part is completed.

The swab is then mixed in a vial with a buffer solution which is in turn placed on a test strip. Once on the test strip it takes about 15 minutes to completely process the results. 

The Clinician will process your paperwork and provide you with your results and you’re good to go. 

All said and done you should expect to spend about 20 minutes to complete the process. 

 

Do I have to come to you to receive a COVID-19 Rapid Antigen Test?

Would we be Calgary’s best if you did? We have a few options that allow us to help you where ever you are.

Virtual Testing – We offer remote testing to help you regardless of where you are in the world so long as you have internet access. These tests are great for those not wanting or not able to visit our clinic or those traveling to and from Canada or where ever rapid antigen testing via telehealth is accepted. You must have your own Health Canada approved rapid antigen test which can be purchased through us (but not required) to be able to use our virtual test option.

Mobile Rapid Testing – We provide mobile rapid testing within Calgary, Airdrie, Cochrane, and Chestermere at your home or business. There is a $75 service fee involved with mobile rapid testing, however, this is only charged per location not per person so if for example you’re a group/family of 4 your total cost would be $175.00.  This is a great option for large groups like conferences, weddings, corporate events, or work place testing needs. 

Can you provide COVID-19 Rapid testing for my work place or event?

We pride ourselves on working with clients to solve all of their needs. If you have a function, event, trade show, daily work place requirements, or anything else under the sun where rapid testing is required, give us a call to discuss a custom solution for your needs.

 

What type of COVID-19 Rapid Tests do you use?

We use a variety of  SARS-CoV-2 Rapid Antigen tests, however, all tests are approved by Health Canada. 

What is your refund policy?

Effective April 4, 2022, all appointment scheduled as of April 4, 2022 for April 21, 2022 and beyond are all non-refundable. 

You can see our full policy here.

Travel Questions

Can I travel with a positive result?

Transport Canada indicates that you can travel into Canada with the proof of your COVID-19 positive test “10 calendar days [after the result] and not more than 180 calendar days before entering Canada”. You would not be required to provide the travel test results or complete the arrival day tests. Other countries follow the same algorithm for a positive test result, please check your destination’s specific travel site to confirm.

Do I need a test to travel back into Canada?

“The Government of Canada announced that effective April 1, 2022 at 12:01 AM EDT, fully vaccinated travelers will no longer need to provide a pre-entry COVID-19 test result to enter Canada by air, land or water.” Unvaccinated travelers are still required to provide a test to enter Canada (i.e. if you have children that are not vaccinated and are over 5 years old they will require a test to enter Canada). Unvaccinated Canadians over the age of 12 remain unable to travel by federally regulated modes of travel within Canada or out of Canada according to the Federal Mandate.

Which tests are Health Canada approved?

Some of the most common Health Canada approved rapid tests are:

  • BTNX Rapid Response (green box)
  • Abbott PanBio. 
  • Boson SARS-CoV-2 Rapid Antigen Test
  • Artron Rapid Antigen Test
  • Roche Rapid Antigen Test

You can search the Health Canada page to see if a specific test is approved.

Can I show my own home test result to travel?

No you can not, as per Transport Canada the testing needs to be completed by a laboratory, healthcare entity or telehealth service.” Our virtual test would fall under the telehealth option.

 

I want to schedule a virtual test but how does it work?

Once an appointment is scheduled you will receive an email confirmation with a link that you will log into at the time of your appointment. You be connected with one of our nurses who will guide you through and watch the testing process. Once the test has completely processed  (generally around 15 minutes) the nurse will disconnect, complete your paperwork, and email results generally within 15-60 minutes. 

Can I use your virtual test result to travel?

Yes you can, as per Transport Canada the testing needs to be completed by a laboratory, healthcare entity or telehealth service.” Our virtual test would fall under the telehealth option. 

How to book a virtual test with WM Life Centers?
  1. Go to https://lifecenters.ca/book-online/
  2. Choose “Life Centers virtual COVID-19 Rapid Test.
  3. Add up to 7 more people. Each additional person is $5 up to 4 people. Due to time constraints on the initial appointment the 5th person will add an additional 15 minutes the appointment time at an additional $20 charge. Tests 6-8 will be $5/each.
  4. Choose the appointment time that works best for you.
      • In our scheduling portal please note the time zone listed at the bottom of the calendar when selecting a date/time. The times listed will be the appropriate time in the time zone selected.
      • Leave time for results to be emailed – results will be emailed to you within 5-60 minutes of the end of your appointment.
  5. Continue to payment
  6. An email will be sent to you with the testing instructions as well as a Google Meets link or Zoom link to be used at the time of your booked appointment. Check your junk mail if you do not receive an email confirmation.
  7. Examples
      • 3 clients: add 2 additional person/tests, book one appointment time slot; the cost is $30
      • 8 Clients: Select person/test 2-8. Selecting the 5th person will automatically add 15 minutes to your appointment to ensure sufficient time for all tests. Select your desired appointment time. Choose “Continue” and complete the form for payment. Total cost for 8 tests is $70

 

Can I use your virtual test to travel to the US?

As long at the testing device you are using is approved by Health Canada the information we provide on the document you will receive will satisfy all the current requirements to travel to the US, including Hawaii. 

Have a Different Question?

Better Health Care is Our Mission

Same Day Appointments are Available.

(403) 336-4456

hello@lifecenters.ca

9416 40 Street SE Calgary, Alberta T2C 2P3